Terms & Conditions

Effective Date: April 8, 2026

Last Updated: April 8, 2026

These Terms of Service (“Terms”) govern your access to and use of the WeTraks mobile application and related services (the “Service”), operated by WeTraks, Inc. (“WeTraks,” “we,” “our,” or “us”).

By downloading, installing, or using the Service, you agree to these Terms.

1. Nature of the Service

WeTraks is a restricted-access supervision platform used by government agencies and authorized programs within the criminal justice system.

The Service is designed to support:

  • Court-ordered supervision
  • Pretrial, probation, and diversion programs
  • Participant monitoring and compliance

The Service is not intended for general consumer use and may only be used if you have been authorized or required to use it by a supervising agency.

2. Eligibility and Authorized Use

You may only use the Service if:

  • You are enrolled in a participating program as a required Participant, or
  • You are an authorized staff member of a supervising agency

Unauthorized use is strictly prohibited.

3. Consent to Data Collection and Monitoring

By using the Service, you expressly acknowledge and consent to the following:

  • Location Tracking: The app may collect and transmit your real-time and historical location data
  • Activity Monitoring: Check-ins, communications, and usage activity are recorded
  • Device Data: Device identifiers, IP address, and system diagnostics may be collected

This data is used solely for:

  • Program compliance and supervision
  • Communication with supervising authorities
  • System security and reliability

Data is not used for advertising or marketing purposes.

4. Data Sharing

Information collected through the Service may be shared with:

  • Your supervising agency
  • Authorized government personnel
  • Service providers necessary to operate the platform
  • Law enforcement or courts, when required

WeTraks does not sell personal data.

5. User Responsibilities

You agree to:

  • Use the app only as directed by your supervising authority
  • Provide accurate and truthful information
  • Keep your login credentials secure
  • Maintain a functional device with sufficient battery and connectivity

Failure to comply may affect your program status.

6. Device and Connectivity Requirements

The Service requires:

  • A compatible iOS device
  • Active internet connectivity (cellular or Wi-Fi)
  • Location services enabled

WeTraks is not responsible for non-compliance caused by:

  • Device failure
  • Disabled permissions
  • Connectivity issues

7. Prohibited Conduct

You may not:

  • Disable, interfere with, or bypass tracking or monitoring features
  • Use the Service for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Reverse engineer or copy the application

Violations may result in termination and reporting to authorities.

8. Fees (If Applicable)

If required by your program:

  • You may be charged a recurring fee for use of the Service
  • Fees are disclosed at enrollment or within the app
  • Payments are non-refundable unless required by law

9. Supervising Authority Control

Your supervising agency:

  • Determines program rules and compliance requirements
  • Has access to your data and activity
  • May take action based on your use of the Service

WeTraks provides technology only and does not make legal or supervisory decisions.

10. No Guarantee of Availability

The Service is provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous availability
  • Error-free operation

Interruptions may occur due to:

  • Maintenance
  • Network outages
  • Third-party service failures

11. Limitation of Liability

To the fullest extent permitted by law:

WeTraks is not liable for:

  • Outcomes related to legal or supervisory decisions
  • Loss of data due to device or connectivity issues
  • Indirect or consequential damages

12. Termination12. Termination

Access to the Service may be suspended or terminated:

  • By your supervising agency
  • If you violate these Terms
  • Upon completion of your program

13. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how data is collected, used, and protected.

14. Apple App Store Terms

These Terms are between you and WeTraks, not Apple.

Apple is not responsible for:

  • The Service or its content
  • Maintenance or support
  • Claims related to the Service

You agree that:

  • Apple and its subsidiaries are third-party beneficiaries of these Terms
  • Apple has the right to enforce these Terms against you

15. Compliance with Laws

You agree to comply with all applicable laws and program requirements when using the Service.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance.

17. Contact Information

WeTraks
Email: salexanders@wetraks.com
Phone: 646-320-8853

WeTraks Account Deletion

WeTraks is a restricted-access platform used by authorized supervision programs.

Users cannot delete their accounts directly from the mobile app.

To request account deletion, please contact your supervising agency or email:

salexanders@wetraks.com

Please include:

  • Full Name
  • Registered Email or Phone Number
  • Entity Name

Important:

Account deletion is subject to approval by the supervising agency and may be limited by legal and compliance requirements.

Some data may be retained as required by law or supervising authorities